Terms of service

1. Scope

The following Terms and Conditions (T&Cs) apply to all orders placed via our online shop. Our online shop is exclusively directed at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or professional activity. An entrepreneur is a natural or legal person or a legally competent partnership that, when entering into a legal transaction, acts in the exercise of its trade, business, or professional activity.

2. Contracting Parties, Contract Formation, and Correction Options

The purchase contract is concluded with AnYa UG (haftungsbeschränkt).

By placing products in the online shop, we provide a binding offer to conclude a contract for these products. You may place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after placing the order, you will receive a confirmation via email.

3. Contract Language and Storage of the Contract Text

The language(s) available for concluding the contract: German.

We store the contract text in our systems, but it is not accessible to you.

4. Delivery Terms

 Delivery Options

Products are shipped to the delivery address specified during the order process.

Delivery is exclusively by shipping. Unfortunately, self-collection of the goods is not possible.

4.1 International Shipping & Customs

For shipments to the United States, the United Kingdom, and Singapore, the buyer acts as the importer of record and is responsible for complying with all applicable import laws and regulations of the destination country.

Customers are responsible for any import duties, taxes, and customs clearance fees imposed by their country’s authorities. These charges are not included in the product price or shipping fee and may be collected by customs at the time of delivery.
Please refer to our Shipping Policy for more details.

5. Payment

The following payment methods are generally available in our shop.

Apple Pay
To pay the invoice amount via Apple Pay, you must use the Safari browser, be registered with Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Additional details can be found during the ordering process.

Google Pay
To pay the invoice amount via Google Pay, you must be registered with Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), have activated the Google Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Additional details can be found during the ordering process.

PayPal

To pay the invoice amount via PayPal, you must be registered with PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Additional details can be found during the ordering process.

PayPal may offer additional payment methods to selected registered users at its discretion. These additional payment methods depend on your contractual relationship with PayPal, and we have no influence over their availability. Further information can be found in your PayPal account.

6. Promotions and Discounts

Promotional offers, including but not limited to discount codes, limited-time campaigns, or sign-up incentives, are subject to specific terms communicated at the time of the offer.

Unless otherwise stated:

  • Each promotional code is limited to one-time use per customer and cannot be combined with other offers.
  • Promotions are valid only during the specified promotional period and may be subject to availability.
  • Discounts cannot be applied retroactively or transferred to future purchases.
  • We reserve the right to cancel or modify promotions at any time without prior notice in cases of suspected abuse, fraud, or system error.

By using a promotional code, the customer agrees to the stated conditions of the promotion as part of these Terms.

7. Retention of Title

The product remains our property until full payment has been made.

8. Transport Damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately and contact us without delay. Failure to make a complaint or contact us does not affect your statutory rights, particularly your warranty rights. However, it helps us assert our claims against the carrier or transport insurance.

9. Warranty and Guarantees

9.1 Statutory Warranty Rights

The statutory warranty rights apply.

9.2 Guarantees and Customer Service

Information about any additional guarantees and their specific conditions can be found with the product description and on dedicated information pages in the online shop..

10. Liability

We are fully liable for claims arising from damages caused by us, our legal representatives, or agents in cases of:

  • injury to life, body, or health,
  • intentional or grossly negligent breach of duty,
  • agreed guarantees, where applicable, or
  • where the scope of the Product Liability Act applies.

For breaches of essential contractual obligations, whose fulfillment enables the proper execution of the contract and upon which the contractual partner regularly relies (so-called cardinal obligations), due to slight negligence by us, our legal representatives, or agents, liability is limited to the foreseeable damage typical for such contracts.
In all other cases, claims for damages are excluded.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can access here. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.